FAQ

Where is Swag Shoppe Headquarters located?

Our headquarters are located in Calgary, AB Canada. We are a sub-division of marketing and production company, Empower Media.

What makes Swag Shoppe unique?

We take pride in offering unique products that are not normally found locally. Our Research & Development team conducts daily research through various suppliers in order to provide our customers with a unique, high quality offering. 

Who are our Suppliers?

Our suppliers, partners and manufacturers are located worldwide. We search for the best suppliers to partner with that will provide excellent service to our customers. 

Do you carry stock?

No. Swag Shoppe products are sent to our customers directly from our partner manufacturers and suppliers.

How long does shipping take?

Shipping varies depending on your location, time of year and other factors. Once your payment has been received and approved, your item will be shipped within 24-48 hours. Most of our products can take anywhere from 2 weeks to 6 weeks. If you placed an order and it has not arrived within the allotted time frame, please contact us ASAP.

How much is express or expedited shipping?

Most of our products will arrive within 2-6 weeks. If you would like to receive your order faster, we can also offer express/expedited shipping. Express/expedited shipping rates vary depending on our suppliers. Contributing factors include: Your location, weight of order, etc. It will vary on a case by case basis. If you're interested in faster shipping, please send us an email to receive an estimated quote prior to ordering.

What happens if I am not satisfied with my order?

Your satisfaction is our #1 priority. If you are not completely satisfied with your order, please contact us using the contact form provided, email at lis@swagshoppe.ca or through our Facebook page and we will work together to provide a satisfactory solution.

I am a vendor. How can I showcase my products on Swag Shoppe?

Please email us with a description of your products and one of our representatives will get back to you as soon as possible.